1. Overview
At eLearn99, we strive to provide high-quality learning experiences for our users. However, if you are not satisfied with your purchased course, we offer a refund policy under specific conditions. Please read the details below to understand our refund process.
2. Eligibility for Refunds
We offer refunds for paid courses under the following conditions:
- Course Not Accessed: If you have not accessed more than 10% of the course content, you may request a refund within 7 days of purchase.
- Technical Issues: If the course has technical issues that prevent proper learning and cannot be resolved by our support team.
- Misleading Course Content: If the course description is significantly different from the actual content provided.
3. Non-Refundable Cases
Refunds will not be provided in the following cases:
- If you have completed more than 10% of the course content.
- If the refund request is made after 7 days of purchase.
- If the course was purchased during a promotional sale or discount offer.
- If the issue is due to lack of personal interest or change of mind.
- For subscription-based courses, once the billing period has started.
4. Refund Process
To request a refund, follow these steps:
- Contact our support team at [Support Email/Contact Form].
- Provide your purchase details, course name, and the reason for your refund request.
- Our team will review your request and respond within 3-5 business days.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
5. Contact Us
For any refund-related queries, please contact our support team at info@elearn99.com or visit our Help Center.